To give you an idea why this place frustrates me...

I called United Car Rental, the place where we rented our car. I call this number frequently, it's saved in my phone.

UCR - Hello (No inflection, just like a mumble)
K - Hi, is this United Car Rental?
UCR - Yes
K - Um, ok. I'd like to make a payment, please.
UCR - Please call back the number.
K - Call back what number?
UCR - Please call back the number, mam. (They say it just like that - mam, not mayum like at home)
K - Am I talking to someone who works for United Car Rental?
UCR - Yes
K - So do you need me to call a different phone number to make the payment?
UCR - Call back the number.
K - What number? Do you want me to hang up and dial this number again so I can talk to someone else, or do you want me to call a different number?
UCR - .........
K - Hello?!
UCR - Yes.
K - Can I please make a payment? Or can you tell me the number to call so that I can make a payment?
UCR - Mam please call back the number.

So I just hung up. Where do you go from there? I would have hung up earlier in the conversation if I had an inkling that I'd dialed the wrong number.

This isn't a rare occurence here. I sometimes think they play dumb just so they don't have to help you...or maybe it's a language barrier?

Welcome to Dubai, the logic-free zone. (I got that one from our friend Pete. It's so true.)